Warranty Terms and Conditions

What our warranty covers

• All our products are warranted for personal, not commercial, use only.
• The warranty is available to the original purchaser if the product fails due to a fault in either materials or workmanship during the stated time period.
• Warranty service is available by returning the product to where it was purchased, with proof of purchase.
• If it is determined that the product is defective after inspection, we will repair or replace it, at our discretion, free of charge.

What is not covered

• The warranty does not cover misuse or damage caused by accident, storm or wind damage, mildew or mould, neglect, UV degradation, and fair wear and tear, including condensation and its effects.
• The warranty will be considered void if the product is used for anything other than what it was designed for. Primarily, this means using the product on occasions for several days to several weeks at a time. No awning, tent or canvas product, whatever its material weight or price, will survive as a permanent structure in New Zealand's high ultraviolet radiation, wind and storm conditions.