Shipping & returns

We ship to all countries in the world, with New Zealand and Australia our prime markets. Here is how delivery works, what it costs and how our fully-satisfied guarantee applies once your order arrives.

Dispatch

How your order is processed

When an order is received it is typically packed and handed to the shipper the next business day, once payment has been confirmed. Order online today and pay by credit card, and the next business day (Monday to Friday) your order is prepared, packed and dispatched from our Manurewa, Auckland warehouse.

New Zealand

Orders under 25kg usually take up to 2-3 days to reach their destination after pickup. Orders over 25kg may involve one more day, and might need you to collect from the shipper's nearest depot to you.

Australia

We can deliver to Australia, but Australian freight is not calculated automatically at checkout. Our online checkout only calculates New Zealand shipping. For an Australian order, please contact us at [email protected] or via our contact page for a separate freight quote before you order. Transit is typically 2 to 8 days after pickup.

Rest of the world

We ship worldwide. For a delivery time estimate to other countries, please email [email protected] before ordering.

Shipping rates depend on the type of product purchased, the weight of the purchase and the destination. The exact New Zealand rate for your order is displayed at the time of purchase. Australian and overseas orders are quoted separately, so please contact us for a freight quote before ordering.

Couriers & depots

Who delivers your order, and depot collection

We match the courier to the size and weight of your order, and give you tracking so you can follow it to your door.

Our carriers

Items up to 25kg are primarily sent with Parcel Express.
Items over 25kg are sent with Mainfreight.
We may occasionally use NZ Post for low value items. In all cases, tracking details are supplied after your order is dispatched.

Signatures & depot collection

Orders over $100.00 are sent requiring a signature on delivery.
If no one is home, or your order is heavy and over 25kg, it may need to be collected from your nearest courier depot or post shop.
To avoid a trip to the depot, add a note in the comments section of your order asking for it to be left at your address without a signature. Please note we are not liable for orders lost or stolen after they have been delivered.

Returns

Our fully-satisfied guarantee

If a qualifying tent or awning is not right for you, our fully-satisfied guarantee lets you return it under the conditions below. Please read these carefully, and always get in touch with us first.

What it covers

Applies to all Roof Top, Pop Top, Walk-Thru, Campomatic, Vehicle Tents and Awnings.
Available during the 7 days (one week) following the day of delivery, as recorded by the delivery company.
The packaging may be opened to view and assess the product. The refund does not apply to any product that has been fully unfolded, erected, or used in any way.
The product is refunded in full less the original cost of delivery, once received back in our store and verified that its quality condition meets our terms. We arrange and pay the return shipping to us.
The refund is returned using the same method originally paid (bank account to bank account, credit card to credit card, and so on).

Please note

You must first advise us in writing and have the return agreed to by us in a return email.
Does not apply to Australia-shipped or worldwide sales.
Does not apply to accessories or parts ordered separately or extra to the tents and awnings above.
Does not apply where a customer ordered on a "try and see if it fits" basis without first working with us to establish size suitability via photos and measurements. If we have advised that a purchase will not fit or is not suitable and it is still ordered, all sales are final.
Where a "Free Shipping" promotion covered delivery to you, the guarantee of us paying the return shipping does not apply. We do not offer both free shipping to you and free return shipping back to us.

Durability advisory: our tent and awning products are so strong that they will last a very long time if used during holiday periods of the year, repacked in a clean, dry condition and stored in a cool, dark place.

Questions about your delivery?

Due to the effect of Covid-19 on our business we are unable to be reached by phone, however we monitor email from 9am to 10pm Monday to Friday and can usually answer very promptly. Get in touch and we will help you out.

Contact us