Answers
Frequently asked questions
Everything you need to know about our custom vehicle and caravan linings, tents and awnings. Many enquiries are already answered here and on each product page, so it is worth a quick read before you write.
Rooftop tents & canvas
About our tents and awnings
How high does my vehicle need to be?
If you are looking at purchasing a rooftop tent only, there is no minimum height. If your vehicle is higher than 2.1m we recommend a ladder extension. When using an annex we recommend a vehicle height of 1.80m or greater. If less, the annex walls will have some slack at the base.
Do you sell roof racks?
No, we do not. The rail system on the base of the tent will allow fitting to nearly all racks. Feel free to email us with any questions.
How weather tight are your rooftop tents?
Very weather tight. They are a 4 season tent and are highly waterproof. The raised fly keeps off most of the water and the inner canvas is very waterproof. The door zips are covered by large canvas flaps and all seams are taped for added protection.
Can I pack up my tent when it is wet?
Yes, definitely. The canvas shell will keep water out from the tent inner, just make sure the windows and doors are shut. We do not recommend leaving a wet tent packed up for more than a day or two. Always dry your tent before storing.
Do they heat up in the sun?
Yes, if you have all the windows and doors closed. However, with so many windows and doors, and being raised off the ground, they provide a beautifully cool and ventilated sleeping area in the summer. The raised fly also helps keep away heat from direct sunlight.
Can I leave my bedding in the tent when I pack up?
Yes, there is enough internal space for pillows and sleeping bags when the tent is folded down, so they do not need to be removed between campsites.
What are they like in the wind?
As with any tent, there is some noise from the rain and in strong winds. The rooftop tents are robust and stand up well to strong winds. Compared to a conventional tent, the A-frame system and fixed base make for a stronger structure.
Does moisture build up inside?
In cold weather with the windows shut, some moisture can form. We recommend having side windows open slightly if moisture is forming.
How long do they take to put up or pack down?
The rooftop tent can be opened and set up for camping within 5 minutes. The annex can be fully set up within 10 to 15 minutes, and less with practice.
How strong do my roof racks need to be?
We recommend that your roof racks are capable of supporting the tent (54kg) and two adults between them.
How do your tents compare to the competition?
We have spent considerable time refining our tents so they consistently deliver a quality product. We also regularly use our tents ourselves and have made improvements when we saw the need for them. We are confident our tents will serve our customers well on their adventures. Cheaper tents usually have cheaper components and a lower overall build quality, so it pays to check that advertised components and features are as stated.
What happens if something breaks?
Breakages are rare. However, our rooftop tents are modular in design, so most parts can be easily replaced. Unlike other rooftop tent retailers in New Zealand, we carry a stock of spare parts for our rooftop tents.
What kind of warranty do you offer?
We provide a 2 year warranty on all material, craftsmanship and parts. This covers manufacturing defects and does not extend to normal wear and tear, cosmetic blemishes sustained during use, or damage caused by improper use, cleaning or storage. We will repair or replace, at our discretion, defective items at no cost to the customer. See our warranty terms for full details.
Orders, shipping & returns
Buying from us
How much does shipping cost to my location?
Shipping depends on the product, its weight and your destination. For New Zealand orders, add the items you want to the cart, go to the checkout and fill in all the address fields, and you will see the exact shipping cost to your location. Our checkout calculates New Zealand shipping only. We can also deliver to Australia and overseas, but those orders are quoted separately, so please email [email protected] or use our contact page for a freight quote before ordering.
How long does it take to receive my order?
Orders are usually packed the next working morning after payment is confirmed and handed to the courier the same business day. Within New Zealand, parcels up to 25kg usually take 1 to 3 days after pickup, and larger items a little longer. For a full breakdown, see our shipping and returns page. If your order does not arrive within the expected window, email us so we can help locate it.
Can I return or exchange an item?
We do not accept returns or exchanges unless discussed and agreed beforehand, so please choose carefully to make sure your purchase fits your pop-top, caravan or vehicle. Qualifying tents and awnings are covered by our fully-satisfied guarantee, subject to its conditions. If you are unsure what fits, send us photos and measurements and we will do our best to help.
Do you make products to order?
No. We sell our stock-standard range only and do not make products to order or take on custom work. If you need a fully bespoke, made-from-scratch item, we recommend finding an established upholsterer in your local area.